The first thing to check is have you had your dispatch email? If yes, then it’s on its way.

You can track your order at the top of this page using your order number from that email.

If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us.

Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

If you don’t have your order number with you, you can get it by logging into your account here and then by going to ‘Order History’.

FAST, FREE and EASY returns!

Simply use our returns portal and receive your refund within 14 days!

Follow the simple steps below :

The first thing to check is have you had your dispatch email? If yes, then it’s on its way.

You can track your order at the top of this page using your order number from that email.

If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us.

Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

If you don’t have your order number with you, you can get it by logging into your account here and then by going to ‘Order History’.

Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by.

If it’s after 9pm on that date then it’s late.

If it’s before the advised delivery date and you’ve had your dispatch email, then it’s on its way.

Your delivery date has to have passed for us to be able to investigate where your order is.

On rare occasions we do come up against a bump in the road.

If your delivery date has passed, please contact us by going to the ‘Contact Us’ tab on this page and have your order number ready.

We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us by going to ‘contact us’ tab on this page and we will sort it for you.

If you’ve placed an order and received a cancellation email from us, we’re very sorry.

This will usually be because the stock wasn’t in the warehouse when we came to process your order.

You will receive a cancellation email and a refund via the original payment method used.

The refund may take up to 7 days, this is the banking process and not something we can speed up.

As soon as you place your order, we’re on it – we know you need it fast.

Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse.

You’ll need to place another order or return any unwanted items.

Unfortunately we don’t offer an exchange facility.

Simply return your item(s) and reorder for a replacement.

Your refund will be processed once we’ve received your unwanted items.

Too late, you missed it!

We are a very fast paced fashion retailer and keeping up with latest trends is our bag.

This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in.

Our customer service team won’t know if a product is coming back in or not, you’ll see it first.

FAST, FREE and EASY returns!

Simply use our returns portal and receive your refund within 14 days!

Follow the simple steps below :

Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the ‘How do I return?’ section and reorder for a replacement.

Put your code into the ‘reduction code’ box at the checkout page and hit apply. It’s as easy as that!

If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.